OUR POLICIES

BOOKING TERMS & CONDITIONS

1. All bookings are made with Ground Up Guiding Ltd (Registered Company 15804743) trading as ‘Ambleside Adventure’ and ‘Ambleside Climbing Wall’ (referred to as the ‘Company’, ‘we’, ‘us’ from herein after), whose office is 101 Lake Road, Ambleside, Cumbria, United Kingdom, LA22 0DB. The website is www.amblesideadventure.co.uk.

2. The terms and conditions of all agreements made with the Company shall be subject to, and governed by English Law alone. Any disputes or claims are to be decided by the English courts, and subject to English Law alone.

3. Individuals under the age of 18 require their waiver, acceptance of these terms, and acceptance of the privacy policy to be signed by their parent/guardian.

4. Any participant under the age of 18 must be accompanied by an adult at a ratio of 2:1 at all times, unless previously agreed by the Company, including in an Ambleside Climbing Wall ‘Kids Club’ session.

5. To make a booking you can telephone us, email us, book online via our website, or book in person at our office.

6. A booking is considered confirmed once full payment has been received. If a booking has not been confirmed, then there is no obligation by the Company to run the activity or to reimburse any costs that may be associated with the party.

7. We reserve the right to cancel any activity which either does not meet our minimum booking numbers, or, due to circumstances beyond our control (e.g. extreme weather). If an activity is likely to be cancelled under such circumstances, we will undertake to inform you as soon as possible. Where possible, we will attempt to reschedule your booking to a suitable date. In the event of a cancellation by the Company, you are entitled to a full refund. We cannot accept responsibility for any costs incurred by you (e.g. transport, accommodation) or others linked to your booking.

8. The Company may, for operating reasons, adjust advertised start and return times, even after bookings have been accepted. In this instance, we will notify you as soon as possible.

9. If you wish to cancel, you must update your booking via the website or inform us in writing/via email. Your cancellation date is the date on which we receive written instructions or website confirmation. The following cancellation fees will apply; 30¬15 days before the start date: retention of 50% of the total price. 14 or fewer days before the start date: retention of 100% of total price. The Company cannot be held responsible for any missed connecting transport that was booked independently of us. A no-show or reduction in group size will be treated as a cancellation.

10. Our guides/instructors will do their utmost to ensure that any problems are solved for the benefit of the group as a whole. By agreeing to these terms you are accepting their authority to make decisions affecting the group or individuals. For instance, they may require an individual to leave the group if they believe that the individual's health is at risk, they are not suitably prepared for the activity, if they are under the influence of drugs or alcohol, or their behaviour becomes detrimental to the safety, enjoyment or well being of the group. Should the guide/instructor take such action, that person would not be entitled to any refund. Guidelines for what equipment/clothing is required by the participant for each activity can be found on our website.

11. On assessing the conditions expected to be encountered in the mountains or the abilities of the team members, your guide may decide to change any aspect of the day, if they believe that continuing with the itinerary would place anyone at undue risk.

12. If you have any complaints whilst on your activity, you must immediately inform your guide, who will use all reasonable efforts to remedy it. If you remain dissatisfied, you must make full details of the complaint known to us in writing/via email within 28 days of your activity. If you fail to follow this procedure, your right to claim the compensation you may otherwise have been entitled to may be affected or lost as a result.

13. Neither the Company nor any of their representatives shall be held responsible for any illness, injury or death sustained on their activity except where such illness, injury or death is caused by negligence by the Company.

14. Participants are strongly advised to take out personal insurance cover against personal accident, injury, course cancellation, theft and damage.

15. The Company nor any of their representatives shall not be liable for any uninsured loss or damage of personal property, consequential losses or expenses suffered, which includes but is not limited to the loss of anticipated earnings, profits, goodwill, reputation, business, receipts or contacts, losses or expenses resulting from third party claims.

16. All participants are responsible for the proper care and handling of equipment and gear that they are supplied with for use in their activity. Any misuse, damage or loss of this equipment will result in charges for repair or complete replacement at the desecration of the Company.

17. The Company shall not be liable for the consequences of strikes, industrial action, wars, riots, sickness, quarantine, government intervention, weather conditions, or other untoward occurrences.

18. No guide or other representatives of the Company, other than a Director of the Company, is entitled to promise refunds or additional services for whatever reason, and the Company will not be bound by any such promise.

19. A client leaving an activity at any stage, for whatever reason, will not be entitled to any refund or compensation unless agreed by a Director of The Company.

20. The Company shall ensure that appropriate security measures are in place to protect your data (as defined by our Privacy Policy). When you make a booking, you consent to all the information you provide being passed on to the Company’s suppliers, employees, sub-contractors, or volunteers for the purpose of our providing you with the activity.

21. By agreeing to these booking conditions, you consent to the Company’s staff taking photographs and/or video footage of you during the activity and that these images may be used by us for publicity and training purposes including, but not limited to, brochures, social media and website material unless you have requested otherwise. Photos and video footage supplied by you or other team members may also be used as described above.

22. The Company has made every effort to ensure the correctness of our information and supporting materials. This document was last updated on 12th November 2024.